10047: The Heart of Change

About the Course:

A case-book follow-up to Kotter’s earlier book Leading Change. This text shows how the best change leaders use a variety of means to appeal to the emotions of their colleagues. The book takes the 8-steps in the change process and makes them even more concrete through 34 corporate stories (cases).

Author

John P. Kotter and Dan S. Cohen, Ph.D.

About the Authors:

John P. Kotter is a world-renowned expert on Leadership and Organization change. He is author or co-author of several books including the award-winning Leading Change. Dan S. Cohen is a Principal with Deloitte Consulting, LLC.

Course Objectives:

1. To better understand the organization change process through examining actual cases

2. To enrich the practitioners understanding of the 8-step change process developed from research on companies who have successful transitioned to a higher level of performance

3. To glean practical techniques in implementing the 8 steps