3015: Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

About the Course:

With wit and wisdom, the authors identify the 10 types of difficult people on the job – including tanks, snipers, grenades, know-it alls, and think-they know-it alls. Step by step, they show exactly how to get positive results with each type—both at work and in other challenging situations.

Author

Rick Brinkman, Rick Kirschner, Rich Brinkman

Course Objectives:

1. To be able to describe 10 types of difficult people on the job.

2. To be able to draw upon intervention approaches to improve situations for each of the 10 types of difficult people at work.